Ans: The Customer Resource Management System gathers all the information needed for new and repeat claims for Income Support, Jobseekers' Allowance – both Income based and Contributions based, and Incapacity Benefit. These are referred to as the ‘primary benefits'. Where a customer makes a new or repeat claim for a primary benefit, information will also be gathered to support any claim for Housing Benefit, Council Tax Benefit, Social Fund Crisis Loan Alignment to Benefit Payments and Child Support. These are referred to as ‘associated benefits'.