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Live Support Script
  • Support, capturing Discussion
  • Multiple chats , holds
  • Traffic monitoring and live keyword
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Live Support Script
$145.00

PHPSHOPPY’s live support solution helps customer support with live help functionality that can be proactively pushed to visitors to your site or requested by the consumer. Our live support has a large range of features to allow multiple operators, multiple departments and multiple languages to be used. Our live support software is programmed in PHP with Mysql for the data base.

  • Description
  • Requirements
  • FAQ's
  • Documentation
  • Screenshots
  • Inquiry
PHPSHOPPY the web design company offers superior live support software service. Our another live support software services are customer live support, chat live support and live support software. Other highlighted features of our live support software are the ability to create your own questions, auto inviting visitors, referrer tracking, page tracking, ability to view what the customer is typing as they type, multiple chat sessions, sound alert, leave a message if offline, push URLs, quick responses, Customizable graphics, and multiple operators runs on your server.PHPSHOPPY’s multi-channel live support platform integrates live chat, email management, click-to-talk, and self-service/knowledgebase technology to manage online sales and customer support. In our live software we combine the power of live chat support, email management, VOIP click-to-talk and self-service. Our live support software reduces service and support costs, improves agent productivity and increase customer satisfaction. Our live chat increase online sales, average order size and conversion rates. Your customers can chat live with your agents using any type of browser or operating system.Our live chat, email management and click-to-call products adhere to the highest security standards and are supported by a secure and reliable server infrastructure.
Server Requirements

1. PHP 4.3.0 = (Scripting Language) - PHP 5 supported.

2. Linux / Unix (recommended) or Windows* hosting account required.

3. GD (Image Library) recommended.

4. MySQL 3.23 = (Database Server) - MySQL 5 supported.

5. ionCube Loaders (usually requires latest version of ionCube)

6. cURL support enabled

Other Requirements

These requirements are generally already installed on most web hosting servers.

1. Authorize.net Payment module.

2. PHP GD2 Library is required for Captcha and Image Resizing

3. mod_Rewrite is required for the script to write search engine friendly URLs.

ionCube Loader Information

An ionCube Loader file is required by PHP to read files encoded with the ionCube Encoder. In order to run these encoded files you must have the ionCube Loaders.

Loader Download: http://www.ioncube.com/loaders.php

Installation Instructions : http://www.ioncube.com/loader_installation.php

In most cases, installation simply requires uploading the required loader files. However, most web hosting companies already have the loaders installed or would be willing to install the loaders for you if needed.

1 : Can a Representative look through files on my computer without my knowledge?

Ans: Absolutely not. Your Representative sees only what you see and whatever you decide to show him or her on your screen. You can sit back and watch as your Representative repairs your system. You know what was done and what your Representative sees on your system. You can also take over control of the mouse at anytime if you become concerned about your privacy.

2 : Do I have to change my computer's display settings to start a session?

Ans: It is helpful, though not absolutely necessary, for your computer's display resolution (screen area) to be set to no greater than 800 by 600 pixels. This enables your Representative to see your entire desktop, making the session run more quickly and efficiently. A quick way to do this using any Windows operating system is to right-click on any empty space on your desktop, select Properties: Settings, slide the bar under Screen Area to 800 by 600 pixels and click "Apply". Then click "OK" and "Yes". If your display resolution is already set to 800 by 600 pixels or less, you don't need to change your display settings.

Live Support is a popular term for instant messaging applications designed specifically to provide online assistance to users of a web site. The software enables the administrator or webmaster of a web site to receive and respond to text communication from multiple users of the web site

NAME*
E-MAIL ID*
PHONE NO*
ADDRESS LINE 1
ADDRESS LINE 2
CITY
STATE
COUNTRY
ZIP
COMPANY NAME
WEBSITE
PRODUCTS*Shopping CartJob Site ScriptClassified Ads ScriptCustomer Management SystemEvent CalendarHotel Reservation SystemLive Support ScriptAffiliate Programme ScriptCRM (Support)News Management ScriptBusiness DirectoryReal Estate ManagementBanner ManagementOnline Booking ScriptForum ScriptFaq ScriptMedical Billing SoftwareAccounting Software
PREFERED TIME TO CALL
Your Message*
PRODUCT LICENSINGOne Domain LicensingTwo Domain LicensingThree Domain Licensing
DOMAIN NAME
PRIVATE LABELINGYesNoUSD $250.00 Each License (Fixed)All PHPSHOPPY license holders must retain the "powered by" text at the footer(end of every page) as per the license agreement. This options allows you to remove this "powered by" message for all purchased licenses.
YOUR MESSAGE
Additional Services*Logo DesignCustom Layout DesignDesign IntegrationDomain Name RegistrationHosting ServicesMultimedia Catalog CreationCustom ProgrammingSearch Engine Submission
OTHERS*
NEWSLETTER (alerts for new products releases and updates)

  • Features Overview
  • Features Description
Basic Features of Live Support Script
  • Live Support Features
  • Easy to implement
  • Knowledgebase
  • Administration Area
  • System Requirements
  • Multiple Chats
  • System Requirement
Key Features of Live Support Script
  • Auto Inviting in live support software
  • Online upgrade support
  • Traffic monitoring
  • All languages support
  • Site Statistics
  • Observe visitor sessions
Basic Features of Live Support Script
Live Support Features
  • Support, capturing Discussion, sharing Knowledges.
  • Chat between operators , supports sending files.
  • Multiple chats , holds chatting records .
  • Instant setup - one time copy & paste HTML code.
  • Leave a Message/ reply when offline
  • Sound effect whenever a surfer has entered during to chat
  • See what the surfer is typing before they send it
  • Spell checker tool , Knowledgebase
  • Multiple workgroups, each with its own workflow, data fields, and other unique customization.
  • PHPSHOPPY's live Support is so easy to implement and user-friendly,
  • Non-techies can get up-to-speed in a snap.
  • But if you ever do need assistance, we're here to answer your questions 24x7, 365 days a year
Administration Area
  • Technician Groups and assign permissions to a and assign to specific Technician
  • Admin can Route the requests to the right technicians
  • Predefine support solution for specific issues
  • Create departments, operators and users.
  • Generate reports of Technician statistics and activity
  • Page and IP tracking.
System Requirements
Remote computer :-
  • Windows 98, ME, 2000, XP, or Server 2003
  • Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)
Local computers to support remote Computers : -
  • Windows 2000, XP, or Server 2003
  • Internet Explorer 6.0 or Firefox 1.5
  • Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)
Key Features of Live Support Script
All Features
  • Auto Inviting, chat - with a popup blocker.
  • Online technical Staff with live solution.
  • Strong tracking and referrer activity.
  • Instant reply, instant chat, and instant consultation online.
  • Multiple chats , initiated by multi users too.
  • Online upgrade support.
  • Traffic monitoring and live keyword.
  • Transfer or change visitor to different departments for better satisfaction.
  • IP Banning-Block unwanted spammers, calls by IP Filtering
  • Capable to easily view and search saved transcripts
  • Users can receive printable chat transcripts free with just a click apart.
  • Real time chat, Time Zone support.
  • All languages support, . Access from any computer .
  • Easy to install, hassle-free, cost effective Live Support pack.
  • Gives client an option to send query or offline message to a specified department. An email will be sent to the department email address for each Offline message.
  • Site Statistics:- include visiting entrance, the amount of visiting pages, currently viewing pages and if crawling from searching engine etc.
  • Observe visitor sessions and chat sessions at the same time and talk to multiple users at the same time using a unique tab system.
  • Live Support Software just for $445 $145
  • USD $50.00 Each License (Fixed)
  • All PHPSHOPPY license holders must retain the "powered by" text at the footer(end of every page) as per the license agreement. Selecting this Private labeling option allows you to remove this "powered by" message for all purchased licenses. allows you to remove this "powered by" message for all purchased licenses.
 
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