Basic Features of Live Support Script

	Live Support Features
	Support, capturing Discussion, sharing Knowledges.
	Chat between operators , supports sending files.
	Multiple chats , holds chatting records .
	Instant setup - one time copy & paste HTML code.
	Leave a Message/ reply when offline
	Sound effect whenever a surfer has entered during to chat
	See what the surfer is typing before they send it
	Spell checker tool , Knowledgebase
	Multiple workgroups, each with its own workflow, data fields, and other unique customization.
	PHPSHOPPY's live Support is so easy to implement and user-friendly,
	Non-techies can get up-to-speed in a snap.
	But if you ever do need assistance, we're here to answer your questions 24x7, 365 days a year
	Administration Area
	Technician Groups and assign permissions to a and assign to specific Technician
	Admin can Route the requests to the right technicians
	Predefine support solution for specific issues
	Create departments, operators and users.
	Generate reports of Technician statistics and activity
	Page and IP tracking.
	System Requirements
	Remote computer :-
	Windows 98, ME, 2000, XP, or Server 2003
	Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)
	Local computers to support remote Computers: -
	Windows 2000, XP, or Server 2003
	Internet Explorer 6.0 or Firefox 1.5
	Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)

   Key Features of Live Support Script

	All Features
	Auto Inviting, chat - with a popup blocker.
	Online technical Staff with live solution.
	Strong tracking and referrer activity.
	Instant reply, instant chat, and instant consultation online.
	Multiple chats , initiated by multi users too.
	Online upgrade support.
	Traffic monitoring and live keyword.
	Transfer or change visitor to different departments for better satisfaction.
	IP Banning-Block unwanted spammers, calls by IP Filtering
	Capable to easily view and search saved transcripts
	Users can receive printable chat transcripts free with just a click apart.
	Real time chat, Time Zone support.
	All languages support, . Access from any computer .
	Easy to install, hassle-free, cost effective Live Support pack.
	Gives client an option to send query or offline message to a specified department. An email will be sent to the department email address for each Offline message.
	Site Statistics:- include visiting entrance, the amount of visiting pages, currently viewing pages and if crawling from searching engine etc.
	Observe visitor sessions and chat sessions at the same time and talk to multiple users at the same time using a unique tab system.
	Live Support Software just for $445 $145
	USD $250.00 Each License (Fixed) All PHPSHOPPY license holders must retain the "powered by" text at the footer(end of every page) as per the license agreement. Selecting this Private labeling option allows you to remove this "powered by" message for all purchased licenses. allows you to remove this "powered by" message for all purchased licenses.
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	Volume License

PHPSHOPPY the web design company offers superior live support software service. Our another live support software services are customer live support, chat live support and live support software. Other highlighted features of our live support software are the ability to create your own questions, auto inviting visitors, referrer tracking, page tracking, ability to view what the customer is typing as they type, multiple chat sessions, sound alert, leave a message if offline, push URLs, quick responses, Customizable graphics, and multiple operators runs on your server.

PHPSHOPPY’s multi-channel live support platform integrates live chat, email management, click-to-talk, and self-service/knowledgebase technology to manage online sales and customer support. In our live software we combine the power of live chat support, email management, VOIP click-to-talk and self-service. Our live support software reduces service and support costs, improves agent productivity and increase customer satisfaction. Our live chat increase online sales, average order size and conversion rates. Your customers can chat live with your agents using any type of browser or operating system.

Our live chat, email management and click-to-call products adhere to the highest security standards and are supported by a secure and reliable server infrastructure.